Saturn of Scottsdale has received more than 120 deposits so far for a Saturn SKY, and in recent days, I have been answering some questions in the forums about how allocations work now and how I expect them to work in the future. What became abundantly clear from this, however, is that there is a great deal of frustration out there among customers who want to get more up-to-date information on their orders, instead of just calling the sales rep and being told "I don't know."
In response to our customer's wishes, we have created a new website which will eventually become a customer loyalty site to better serve our owners (and those with cars on order). The first order of business for this website was to develop an order tracking system which accurately notifies customers of changes in their order, and equally important, gives them a better sense of how the order process is working with others who have gone before them.
So, please check out www.ILoveMySaturn.com. On this site, our customers will be able to follow their order through every stage of production, more than 60 possible event codes telling them exactly where the cars are in the process.
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